The best way to declutter my brain: Imaginary conversations.
I often find myself wanting more clarity in life. That’s when I use this great method: imaginary conversation with someone who’s really smart or loving.
From burnout to joy: Avoiding remote work’s biggest pitfalls
Remote is awesome but can cause loneliness, burnout and misalignment. After many years of remote working — with several highs and lows — here’s how we’ve learned to make it a joy.
The One Insight Per Day Method
During my recent three-month sabbatical, I learned so much and was journaling a lot. Eventually I wanted to synthesize all of my reflections. So I came up with a process that’s become surprisingly impactful:…
“Usability testing is the ugly child of research” — and why we still love it
We interviewed user researchers from Airbnb and Google to get their take on usability testing’s bad rap, and whether it’s deserved.
How to win the battle for user research
Despite the surge of user-centric design practices, there are so many user researchers who find themselves having to fight: for impact, for budgets, for new hires. In other words, user research is not yet…
Grow faster at work: Our 5 best principles
I’m a big fan of the new book Principles by Ray Dalio. In it, Ray proposes that we spend time refining and sharing the principles that guide our actions. That practice has become very…
The Problem Roadmap: Only build what matters to customers
Many software companies have a product roadmap, with a list of features they’re planning to build, one after the other. While useful, it may also lead to lots of unnecessary features, a bloated product,…
We’re all addicted to tech. Here’s what’s finally going to save us
It’s fantastic that we now have built-in screen time management on iOS and Android. But one big piece is still missing before it becomes effective. My device needs to figure out what I’m using…
Your product isn’t opinionated enough — tell us what it can’t do!
I recently came across a product called Retool that positioned itself as “the best product for building internal tools without coding”. That’s a super bold pitch by them, because I really see their product…
Why I’ll work without a laptop and desktop computer in 2019
After using Mac for 10+ years, I’ll start this year with iPad Pro 11″ as my only work device. Here’s why. Hypothesis 1: I’ll work on more important things I love working smarter instead…
6 reasons to use Lookback instead of Zoom/Hangouts for user research
This is a common question. There are 6 reasons. 1. See the screen and the gestures Once a session is started with a user, Lookback let’s you see their screen and visualizes where they…
Our 7 product principles, and why we need them
Building a great product is really hard. That’s why we’ve created these 7 principles — to help us make decisions faster and more cohesively. It doesn’t mean we’ll always get it right, but by…