Whitney Hess: Tech needs more self-empathy to build social justice
To understand tech’s responsibility to respect users’ privacy, we naturally had to turn to Whitney Hess for an interview. Whitney is a wise and…
Let’s pledge to defend user privacy
There’s now an excellent opportunity to move the tech industry into being privacy-centric. And we believe UX people should lead the charge.
Becoming joy-driven — a startup founder’s journey
Work used to feel like such a weight because of all the things I didn’t like to do, but felt like I had to do. Then I decided to become joy-driven. This is my story of transformation, into a new way of life that actually works — and is fun.
The best way to declutter my brain: Imaginary conversations.
I often find myself wanting more clarity in life. That’s when I use this great method: imaginary conversation with someone who’s really smart or loving.
From burnout to joy: Avoiding remote work’s biggest pitfalls
Remote is awesome but can cause loneliness, burnout and misalignment. After many years of remote working — with several highs and lows — here’s how we’ve learned to make it a joy.
The One Insight Per Day Method
During my recent three-month sabbatical, I learned so much and was journaling a lot. Eventually I wanted to synthesize all of my reflections. So…
“Usability testing is the ugly child of research” — and why we still love it
We interviewed user researchers from Airbnb and Google to get their take on usability testing’s bad rap, and whether it’s deserved.
How to win the battle for user research
Despite the surge of user-centric design practices, there are so many user researchers who find themselves having to fight: for impact, for budgets, for…
Grow faster at work: Our 5 best principles
I’m a big fan of the new book Principles by Ray Dalio. In it, Ray proposes that we spend time refining and sharing the…
The Problem Roadmap: Only build what matters to customers
Many software companies have a product roadmap, with a list of features they’re planning to build, one after the other. While useful, it may…
We’re all addicted to tech. Here’s what’s finally going to save us
It’s fantastic that we now have built-in screen time management on iOS and Android. But one big piece is still missing before it becomes…
Your product isn’t opinionated enough — tell us what it can’t do!
I recently came across a product called Retool that positioned itself as “the best product for building internal tools without coding”. That’s a super…