User Experience 6 reasons to use Lookback instead of Zoom/Hangouts for user research This is a common question. There are 6 reasons.1. See the screen and the gestures Once a session is started with a user, Lookback let's you see their screen and visualizes where
User Experience Our 7 product principles, and why we need them Building a great product is really hard. That's why we've created these 7 principles — to help us make decisions faster and more cohesively.It doesn't mean we'll always get it right, but by
User Experience The Problem Roadmap: Only build what matters to customers We’ve instead switched to is a “problem roadmap”, which lists the most pressing needs our customers have. Here's how you can build yours.
User Experience Lyft: Using Lookback for User Research Sprints At Lyft, Frank Yoo and Vicki Tan have been running research sprints to cultivate a user-centric design approach. They’ve been using Lookback to provide greater accountability for the process, justify their design